Privacy Policy

1. Introduction

Bonerpills ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our telehealth platform and services.

We are HIPAA-compliant and take the protection of your Protected Health Information (PHI) seriously.

2. Information We Collect

2.1 Personal Information

We collect information that identifies you, including:

• Name, date of birth, and contact information
• Shipping and billing addresses
• Email address and phone number
• Payment information (processed securely by our payment processors)

2.2 Protected Health Information (PHI)

For medical consultations and treatment, we collect:

• Medical history and current health conditions
• Current medications and allergies
• Symptoms and treatment requests
• Prescription information
• Lab results and clinical data (when applicable)

2.3 Usage Information

We automatically collect certain information about your device and usage:

• IP address, browser type, and device information
• Pages visited and actions taken on our Site
• Cookies and similar tracking technologies
• Analytics data to improve our services

3. How We Use Your Information

We use your information to:

• Provide telehealth consultations and medical services
• Process and fulfill prescription orders
• Communicate with you about your treatment and orders
• Process payments and prevent fraud
• Improve our services and user experience
• Comply with legal obligations and regulations
• Send you marketing communications (with your consent)

4. HIPAA Compliance

We are a HIPAA-covered entity and comply with all applicable provisions of the Health Insurance Portability and Accountability Act (HIPAA). We maintain appropriate administrative, technical, and physical safeguards to protect your PHI.

Your PHI will only be used and disclosed as permitted by HIPAA and as described in our Notice of Privacy Practices.

5. Information Sharing and Disclosure

We may share your information with:

5.1 Healthcare Providers

Licensed physicians and healthcare professionals who provide your medical consultations and prescriptions.

5.2 Pharmacies

Licensed pharmacies that fulfill your prescriptions.

5.3 Service Providers

Third-party vendors who assist us with payment processing, shipping, customer support, and technology infrastructure. All service providers are required to maintain the confidentiality and security of your information.

5.4 Legal Requirements

We may disclose information when required by law, court order, or to protect our rights and safety.

6. Data Security

We implement industry-standard security measures to protect your information, including:

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive information
• Regular security audits and assessments
• Access controls and authentication measures
• Employee training on privacy and security protocols

7. Your Privacy Rights

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Receive an accounting of disclosures of your PHI
• Request restrictions on certain uses of your information

To exercise these rights, please contact us at [email protected].

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookies through your browser settings, but some features may not function properly if you disable them.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell your personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Email: [email protected]